Privacy Policy
Last updated 2026-11-15
Beta
JaxSide is in beta. These policies may change as the app grows; we’ll update the date above when they do.
What other people see
Your username, your bio, your join date, and what you post. Never your email, your exact location, or anything you didn’t post.
Your email
Used only to confirm your account and to reset your password. It is stored encrypted, with the keys kept separately from our database, and is never shown to other users.
Your birth year
Used once at signup to check you are 18 or older, then discarded. We keep only a note that you passed the check.
Your location
JaxSide uses your location only while you are using the app, never in the background. Each time you read or post, your phone sends its current location so we can check you’re in Duval County and close enough to the conversation. Posts are stored with a rounded location (about 100 meters), never your exact spot. Readings used only to show you content are not saved. When you post, comment, vote, report, suggest or verify a place, or send a message (or try to and are refused), that exact reading is kept for 30 days for abuse review, is visible only to administrators, and is then deleted.
Your device
The app gets a random installation ID from our server. It is not a hardware ID, it resets if you reinstall the app, and it is used only to prevent abuse and ban evasion.
Private messages
Messages between friends are stored encrypted on our servers. They are not end-to-end encrypted, so that reports can be checked: moderators see a private message only if someone in the chat reports it, and then they see that message and the 10 around it. That copy is kept with the report for one year. Unsending a message removes it for both of you; deleting your account deletes every message you sent.
Business owners
If you verify that you own a business, we use the business email address you give only once, to send a code (we keep just its domain); a website link or a phone call to the business’s listed number may be checked by our team. In a dispute we may ask for proof of ownership (for example ID or a Florida business record) outside the app; those documents are deleted once the question is settled. Your Owner tag shows only on your posts in that business’s discussion.
Area statistics
When you open JaxSide, we count that someone used the app in your ZIP code that day, and in which part of the day (morning, afternoon, evening or night), to see which parts of Jacksonville are busy. We also count activity in place discussions. Only totals are kept. Your exact location and your account are never part of them: a coded entry that can’t be traced back to you is kept for the rest of the month so you count once, then deleted, and the code’s key is destroyed. Small groups (fewer than 10 people) are never shown. You can turn this off in Account → Settings.
Events and event chat
Following an event lets us remind you in the app before it starts; nobody else sees who follows an event, and hosts see only totals. Event chat works only while you are inside the event’s area: each time you open it or send a line, your phone’s current location is checked (like posting) and not saved apart from the 30-day abuse record. When you tap “Yes, I’m here”, we note it to let you into that day’s chat and delete the note 24 hours after the event; only totals are kept for the host (fewer than 10 people are never shown). Event chat lines, like area chat, are deleted after 24 hours unless someone reports them. If you suggest an event, it’s linked to your account so you can follow what happened to it.
Polls
When you vote in a poll, we check that you’re in Duval County and note your ZIP code. Your vote is stored under a code that can’t be traced back to you; it lets us show you your own choice while the poll is open and stop anyone voting twice. When the poll closes, the votes are turned into totals per choice and per ZIP code, the coded votes are deleted, and the code’s key is destroyed, so no one (including us) can tell how you voted. ZIP codes with fewer than 10 voters are never shown on their own. Poll results describe JaxSide users who voted, not all of Jacksonville, and may be published or shared like area statistics.
Sharing
We don’t sell your personal information or show ads. We may share or sell area statistics and poll results (totals such as how many people used JaxSide in a ZIP code, how active a place’s discussion is, or how a poll came out) to Jacksonville businesses and organizations; they never include who you are, your account, your posts or your location, and groups under 10 people are never included. Otherwise we share information only when the law requires it, for example a valid legal request or a mandatory report of child sexual abuse material.
Your choices
You can change your username, bio, email and password, turn off location in your phone’s settings (JaxSide then can’t show local content), and delete your account in Account → Settings. See the Data Retention policy for what happens after deletion.
Contact us
JaxSide is run by JaxSide LLC, a Florida company. Questions about these policies or your account: use Contact us in the app (Account → Contact us) or email support@jaxside.com. Mail: JaxSide LLC, 7901 4th St N #35372, St Petersburg, FL 33702.